1. Overview
At PAUSFUL LLC, we are dedicated to delivering your pet products in a timely and efficient manner. Please review our shipping policy below to understand how we handle orders and shipments.
2. Shipping Methods and Rates
- Shipping Options: We offer various shipping methods, including standard, expedited, and overnight shipping. Available options will be displayed at checkout.
- Shipping Rates: Shipping costs are calculated based on the weight of your order, destination, and selected shipping method. Shipping fees will be shown at checkout before you complete your purchase.
3. Processing Time
- Order Processing: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
- Dispatch: Once your order is processed, you will receive a confirmation email with a tracking number to monitor the status of your shipment.
4. Delivery Times
- Standard Shipping: Typically takes 5-7 business days for delivery within the contiguous United States.
- Expedited Shipping: Generally delivers within 2-3 business days.
5. Shipping to Multiple Addresses
If you wish to ship to multiple addresses, please place separate orders for each address. We currently do not offer the option to split shipments from a single order.
6. International Shipping
- Availability: At this time, we only ship within the United States. We do not offer international shipping.
- Customs Duties: For international orders, customers are responsible for any customs duties, taxes, or fees that may apply.
7. Order Tracking
- Tracking Information: After your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through the carrier’s website.
8. Shipping Issues
- Delayed Shipments: While we strive to meet delivery estimates, delays may occur due to unforeseen circumstances. If your shipment is delayed, please contact us for assistance.
- Lost or Damaged Orders: If your order is lost or damaged during transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order or a replacement.
9. Contact Us
For any questions or concerns regarding our shipping policy or your order, please reach out to us:
PAUSFUL LLC
868 Fake Street
New York
Email: service@pausful.com
Phone: +1 882 763 3354